background

IT Support

Specialised IT Helpdesk Services for your business in India

Our IT help desk services comprises of expert IT professionals. We offer high-quality business IT support desk and remote network monitoring services. Much more than a traditional support desk, PC Chimp's IT help desk services provide our customers with professional and immediate help desk support without costly overheads. Our IT help desk services are available through phone, email, chat and remote support.

Our job at PC Chimp is to streamline the entire process of reporting IT incidents to ensure a faster action time. This is how we completely transform and enhance your end-user experience so that you never have to compromise on work again.

Level 1 Services

  • Real-time Chat, Email and Web support
  • Support for functional usage
  • Configuration and Installation support
  • Call logging services
  • Call escalation
  • Information capturing
  • Relaying scripted solutions

  • Level 2 Services

  • Instant diagnosis of issues and immediate isolation
  • System usage advice and guidelines
  • Escalation management
  • Step-by-step troubleshooting advice
  • Multivendor support for vast range of software & hardware

  • Why Us!

    IT Support solutions for low cost, expert support services.

    Best Pricing

    You no longer have to worry about high costs towards IT Support as we provide unlimited support for a flat monthly fee.

    Fast Response

    Should a problem be discovered, PC Chimp will rectify the condition through remote means first. In the event, remote access support fails to resolve, engineers will be dispatched quickly to your office.

    Proactive Support

    With the help of our real-time monitoring 24×7 services, we can detect and resolve a potential IT problem before it becomes a big problem. This saves your business both time and money.

    Regular Reports

    Monthly reports indicates your equipment health and the resolutions made for every IT issues. This way, you are aware of our hard work done behind the scene, while you stay focused on your core business.

    Single Point of Contact

    We will liaise with other related vendors that work with your company, and you no longer have to manage them. These vendors could be website hosting, cloud email, internet provider and others. We understand the technical jargons, and it’s easier for us to talk to them.

    Support Guarantee

    Our straightforward service level guarantee gives you complete satisfaction. If you don’t get the service you paid for, you can terminate the contract. It’s as simple as that.

    Projects